FAQ

 

SHIPPING

 

Do you offer global shipping ?

Absolutely! We provide worldwide shipping and ensure each order comes with a tracking number so you can monitor your parcel’s journey.

 

When will my order be dispatched ?

We typically process orders within 3-5 business days, barring any public holidays that may cause delays.

 

What is the typical delivery time ?

Orders are dispatched from Hong Kong, and standard delivery times range between 8-15 days, with a maximum of 20 business days under certain circumstances.

 

RETURNS

 

Could you elaborate on your return policy?

Certainly! If you need to return a product, please initiate the process by emailing us at help@umbershade.com stating your order number and the reason for the return.

For a full refund, items must be sent back within 14 days from the delivery date. Refunds are processed within 7 working days after we receive the returned merchandise, and the amount will be credited via the original payment method.

Please note, shipping costs are non-refundable, and the buyer is responsible for return shipping costs unless the item is confirmed to be damaged or faulty.

All returned products undergo an inspection. Items that have been modified or suffered damage (other than manufacturing defects) will not be accepted for return.

In cases where the item is damaged upon arrival, or if you've received a faulty product, or simply are not satisfied with your order, please reach out to us. Our aim is to provide a suitable solution depending on the specific issue at hand.